Primero

A global case management for social service and humanitarian programs.

Industries
ENTERPRISE NON-PROFIT-ORGANIZATIONS

Tech Stack

PostgreSQL Node JS

Primero is an open-source, digital information management platform designed to help social services and humanitarian workers manage protection-related data at scale. It supports complex workflows for child protection, gender-based violence case management, incident monitoring, and family tracing and reunification.

The platform is widely adopted by agencies and NGOs across 80 + countries and structured to support secure, scalable, configurable case data operations.

Challenges

The primary challenge was maintaining and extending a mature, large-scale system without disrupting critical workflows.

The codebase presented significant complexity due to its size and evolving structure, requiring comprehensive discovery and analysis before impactful work could begin.

Maintaining high stability and backward compatibility during upgrades while supporting frequent feature requests.

Balancing modernization efforts with the constraints of a widely distributed user base operating under variable infrastructure conditions.

Responsibilities

Conducted deep architectural analysis to build domain understanding and shape an effective maintenance pipeline.

Led front-end dependency upgrades for core UI modules while preserving existing workflows.

Systematically resolved cross-module bugs and optimized application stability across environments.

Delivered incremental feature enhancements responsive to user needs and humanitarian program standards.

Established routine support processes and communication workflows with client teams to coordinate deployments and fixes.

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